If you require assistance with an IT Issue, and if possible – please email us using the aforementioned email address: firstname.lastname@example.org
Emails sent to our Help Desk receive an automated response on receipt and you will be given a unique ticket #**** number. Please consider this an indication that your request has been added to our support queue and one of our staff will be in touch shortly.
If you are unable to email please ask at our reception for IT Assistance and a member of staff will schedule an appointment with a member of the Help Desk Team.
If you have had your Newton user id and/or password compromised please inform at member of staff at reception and one of the IT Team will secure your Institute Account. All other requests will need to be submitted as a support ticket.
IMPORTANT: Issues with your sending or host institution(s) email, systems and hardware will need to be addressed by your local support team.
NB. The onsite IT/AV Technicians are often unavailable during peak periods.