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Obtaining Support

Help Desk

Emails sent to our Help Desk receive an automated response on receipt and you will be given a unique ticket number. Please consider this an indication that your request has been added to our support queue and one of our staff will be in touch shortly.

In-person Requests

If you are unable to email please ask at our reception for IT Assistance.

Emergency Requests

If you have had your Newton user id and/or password compromised please inform at member of staff at reception and one of the IT Team will secure your Institute Account. All other requests will need to be submitted as a support ticket.

IMPORTANT: Issues with your sending or host institution(s) email, systems and hardware will need to be addressed by your local support team.

NB. The on-site IT/AV Technicians are often unavailable during peak periods.

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